Shipping

We aim to update this page as often as possible, but we cannot predict the exact number of orders we will receive. The estimated processing time below reflects how long it may take to pack your order, excluding shipping time.

  • Current Estimated Processing Time: 1-2  business days (or 1 day if you choose Priority Processing).

The above estimate was updated March 31st 2025. 

Priority Processing

  • Priority Processing ($35) ensures your order jumps the queue (like a theme park fast lane).
  • If selected, your order will be packed on the same or next business day.
  • For the fastest delivery, also select Express Post at checkout.

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SHIPPING OPTIONS

Regular Shipping 

6-12 business days + processing time 

Express Shipping 

3-8 business days + processing time

Priority Processing 

Moves your order to the front of our packing queue for same-day or next business day dispatch.

This is not a shipping method—if you need fast delivery, also select Express Post at checkout.

Shipping FAQs

How can I expedite my order if I have travel plans?
Choose Priority Processing ($35) AND Express Post to receive your order within 1-2 business days. (Metro Australia)...for all other locations you can see the estimated shipping times above. 


Note: Priority Processing speeds up dispatch, while Express Post accelerates delivery. Both services may be necessary for time-sensitive orders. Delivery cannot be guaranteed by a specific date due to increased volume during the sale.

 If your order is urgent, select Priority Processing and Express Post.

Important Notes

  • The estimated times above can vary due to various factors. Email us and wait for a reply before ordering for urgent delivery to ensure quick processing, and consider choosing Express Post and/or Priority Processing for upcoming travel.
  • Once your order is processed, changes to shipping cannot be made, nor can refunds be provided for late deliveries that don’t meet your intended purpose.
  • If your order hasn't arrived, refer to the tracking number in your confirmation email and contact the carrier directly. We can't assist with delivery once your order leaves us.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • If your tracking status says "pending" or "awaiting pickup", it could mean:
    • The courier company has not yet scanned your package.
    • Your order is a preorder and will ship when stock arrives.

Click here to check estimated delivery times using Australia Post’s calculator. Our postcode is 4223 (Currumbin Waters, QLD). This only reflects shipping time and does not include our processing time.

What 'Label Created' Means

Once your order is handed over to the warehouse for packing, a shipping label is automatically created. You may receive an email with tracking details at this stage, but please note:

If your tracking link says "label created" or "pending", this means your order is being prepared for dispatch and is currently being packed.

It has not yet been scanned by our carrier. Tracking will update once it has been picked up and scanned by the carrier. 

Processing time still applies and is as per the estimates listed above.

Authority to Leave (ATL)

  • Orders are automatically marked Authority to Leave (ATL)
  • To opt out, add "NO ATL" in the order notes at checkout.

Preorders

  • Preordered items will ship together with any other items in your order once stock arrives.
  • If you want separate shipments, email us to arrange this—additional shipping fees may apply.

Processing

Processing is the time it takes to pack and dispatch your order. While we aim for same-day dispatch for orders received before 12 PM AEST, this may vary based on the number of orders or other factors.

During peak periods such as sales events, processing can take up to 10 business days and often longer if your item is a preorder. Please check with us prior to ordering and wait for a reply should you require your items for upcoming travels. 

If your order is urgent, please email us and wait for a reply before placing it to ensure timely processing. Select both Priority Processing and Express Post for the quickest delivery.

Shipping Costs

Shipping costs are calculated at checkout based on weight, size, method, and location.

International Orders & Import Taxes

  • Customs and import taxes may apply upon delivery for international orders.
  • If your order requires customs clearance, delivery time may be extended.
  • We recommend selecting Global Assurance Pass (GAP) at checkout to cover customs duties, taxes, and insurance.